ISO/IEC 20000-1 Szolgáltatásmenedzsment

Az IT-szolgáltatásmenedzsmenttel kapcsolatos szabványokat az ISO/IEC JTC 1/SC 40 nemzetközi műszaki bizottság dolgozza ki, amelynek érvényes szabványait a linkre kattintva megtekintheti.

A szolgáltatásirányítási rendszerek szabványai:

ISO/IEC 20000-1:2018

Information technology. Service management. Part 1: Service management system requirements

ISO/IEC 20000-2:2019

Information technology. Service management. Part 2: Guidance on the application of service management systems

ISO/IEC 20000-3:2019

Information technology. Service management. Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1

ISO/IEC TR 20000-5:2013

Information technology. Service management. Part 5: Exemplar implementation plan for ISO/IEC 20000-1

ISO/IEC 20000-6:2017

Information technology. Service management. Part 6: Requirements for bodies providing audit and certification of service management systems

ISO/IEC TR 20000-7:2019

Information technology. Service management. Part 7: Guidance on the integration and correlation of ISO/IEC 20000-1:2018 to ISO 9001:2015 and ISO/IEC 27001:2013

ISO/IEC 20000-10:2018

Information technology. Service management. Part 10: Concepts and vocabulary

ISO/IEC TR 20000-11:2015

Information technology. Service management. Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®

ISO/IEC TR 20000-12:2016

Information technology. Service management. Part 12: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC


Forrás: www.iso.org


SZIR-tanúsítás az MSZ ISO/IEC 20000-1 szerint