ISO/IEC 20000-1 Szolgáltatásmenedzsment
Az IT-szolgáltatásmenedzsmenttel kapcsolatos szabványokat az ISO/IEC JTC 1/SC 40 nemzetközi műszaki bizottság dolgozza ki, amelynek érvényes szabványait a linkre kattintva megtekintheti.
A szolgáltatásirányítási rendszerek szabványai:
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ISO/IEC 20000-1:2018
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Information technology. Service management. Part 1: Service management system requirements
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ISO/IEC 20000-2:2019
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Information technology. Service management. Part 2: Guidance on the application of service management systems
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ISO/IEC 20000-3:2019
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Information technology. Service management. Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
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ISO/IEC TR 20000-5:2013
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Information technology. Service management. Part 5: Exemplar implementation plan for ISO/IEC 20000-1
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ISO/IEC 20000-6:2017
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Information technology. Service management. Part 6: Requirements for bodies providing audit and certification of service management systems
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ISO/IEC TR 20000-7:2019
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Information technology. Service management. Part 7: Guidance on the integration and correlation of ISO/IEC 20000-1:2018 to ISO 9001:2015 and ISO/IEC 27001:2013
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ISO/IEC 20000-10:2018
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Information technology. Service management. Part 10: Concepts and vocabulary
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ISO/IEC TR 20000-11:2015
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Information technology. Service management. Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®
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ISO/IEC TR 20000-12:2016
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Information technology. Service management. Part 12: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC
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Forrás: www.iso.org
SZIR-tanúsítás az MSZ ISO/IEC 20000-1 szerint